Start with your student's teacher, counselor, nurse or other professional. Disputes and misunderstandings are often best resolved in person and may be the result of miscommunication. Often, misunderstandings can be cleared up or issues addressed through a courteous conversation at the school level. 

If the issue isn't resolved, speak with a school administrator.

 

You may feel you were unable to resolve the issue with school staff. In this case, you should schedule a meeting or phone call to discuss the situation with your school's assistant principal or principal.

Last step, contact the District Office.

 

If you still feel there has not been a satisfactory resolution after exhausting all efforts in the steps outlined before, including discussing the situation with the principal, please contact the district office at (650) 329-2800. If you have not taken the steps above to resolve the issue with the school, you may be referred back to the school site.

(Board Policy / Administrative Regulation 1312.3)

 

A Williams Complaint refers to insufficient instructional materials, emergency or urgent facilities conditions that pose a threat to the health and safety of pupils, and teacher vacancy or mis-assignment. Williams Complaints may be filed anonymously. 

 

 

 

Any student who believes they are a victim of hate-motivated behavior should contact the Executive Director of Educational Services or the principal.

 

 

 

(Board Policy / Administrative Regulation 1312.1)

 

Every effort should be made to resolve a complaint at the earliest possible stage. Whenever possible, the complainant should communicate directly to the employee in order to resolve concerns. Complaints by employees against other employees that are not covered by District non-discrimination or sexual harassment policies should be resolved  by the immediate supervisor with assistance from HR if necessary.